General Terms and Conditions of the Corner69 Online Store

These General Terms and Conditions govern the use of the Corner69 online store and the purchase of products offered through it. They are prepared in accordance with applicable consumer protection, e-commerce, privacy, and product sales legislation, including the rules applicable to distance contracts within the European Union.

Please read these terms carefully before using the website or placing an order. By registering an account, placing an order, or otherwise using the online store, you confirm that you have read, understood, and accepted these Terms and Conditions.

1. Definitions

1. Provider / Seller: PERVISIO d.o.o., Stegne 23, 1000 Ljubljana, Slovenia, registration number: 6950736000, VAT number: SI21710783.
2. User: any person visiting or using the online store.
3. Customer / Buyer: any user who places an order in the online store.
4. Online store: the information system operated by the Provider for the presentation and sale of products to users.
5. Contract: the distance sales contract concluded between the Provider and the Customer when an order is accepted by the Provider.

2. Information About the Provider

The Provider undertakes to make the following information available to customers before the conclusion of the contract:

1. company identity details, including company name, registered office, and registration details;
2. contact details enabling fast and efficient communication, including email contact;
3. the essential characteristics of the goods;
4. product availability and estimated delivery time;
5. the total price of goods, including taxes, and where applicable delivery or other additional charges;
6. available payment and delivery methods;
7. the validity period of offers, prices, and promotional conditions where applicable;
8. information about the right of withdrawal, returns, and any exceptions to that right;
9. information on legal conformity rights and complaint handling procedures.

3. Registration and User Account

When registering in the online store, the user creates an account using their email address and a password of their choice. The user is responsible for maintaining the confidentiality of their login credentials and for all activities carried out under their account.

The Provider reserves the right to suspend or terminate a user account in the event of misuse, breach of these Terms and Conditions, suspected fraud, or other unlawful activity.

4. Purchase Procedure and Conclusion of Contract

1. Order placed

After submitting an order, the customer receives an email confirming that the order has been received by the Provider. This confirmation does not yet mean that the order has been accepted.

2. Order accepted

The Provider reviews the order, checks product availability, verifies the submitted information if necessary, and may contact the customer for clarification. The contract is concluded once the Provider sends the customer a confirmation that the order has been accepted and is being processed or shipped.

3. Shipment

Once the order is prepared and shipped, the customer receives an email confirmation with the relevant shipping information, where applicable.

The Provider reserves the right to refuse or cancel an order in justified cases, including but not limited to product unavailability, incorrect product or price information, suspected fraud, or obvious errors in the order data.

5. Products, Availability, and Product Information

The Provider makes reasonable efforts to ensure that product descriptions, images, prices, stock indicators, and other information displayed in the online store are accurate and up to date. However, minor deviations in packaging, colour, appearance, or non-essential product details may occur.

Product availability shown in the online store is indicative and may change during order processing.

6. Prices

All prices displayed in the online store are shown in the applicable currency for the relevant market and include VAT where required by law, unless clearly stated otherwise.

Delivery fees, payment surcharges (if any), and other additional costs are shown separately before the customer finalises the order.

Prices valid at the time of placing the order apply to that order. The Provider may change prices at any time without prior notice, but such changes do not affect orders already accepted by the Provider.

Despite best efforts, errors in pricing or product information may occasionally occur. In such cases, the Provider will inform the customer as soon as possible and offer the option to confirm the order under the corrected conditions or cancel it without charge.

7. Payment Methods

The Provider may offer one or more of the following payment methods, depending on the country, order value, and technical availability at checkout:

• credit or debit card payment;
• online wallet payment services (such as PayPal, where available);
• bank transfer;
• cash on delivery, where available;
• other local payment methods shown at checkout.

The available payment methods for a specific order are shown during checkout. The Provider reserves the right to limit certain payment methods for particular orders, markets, products, or customer profiles.

Discounts, promo codes, gift card redemptions, loyalty benefits, free shipping offers, and other promotions may be subject to separate conditions and, unless expressly stated otherwise, cannot be combined.

8. Invoices

The Provider issues an invoice for each completed order. Unless otherwise required by law or requested by the customer where available, invoices are sent electronically to the email address provided during checkout.

The customer is responsible for checking the accuracy of billing information before completing the order. Later objections regarding invoice details may only be considered where correction is legally or technically possible.

9. Delivery

The Provider delivers products to the delivery address entered by the customer during checkout or to an available pickup point / parcel locker where such option is offered.

Delivery times are estimates and may vary depending on the destination country, product availability, logistics partners, customs procedures where applicable, seasonal peaks, or other circumstances beyond the Provider’s control.

If the Provider cannot dispatch the order within the estimated timeframe, the customer will be informed accordingly.

The risk of accidental loss or damage to the goods passes to the customer or to a third party designated by the customer, other than the carrier, upon delivery of the goods.

10. Delivery Charges and Free Shipping

Delivery and packaging charges, if applicable, are displayed at checkout before the order is placed.

If the online store offers free shipping above a certain order threshold, the applicable threshold and conditions will be shown on the website or during checkout. Additional services, express shipping, or remote-area surcharges may still apply where clearly indicated.

11. Additional Services

Priority Order Processing

If offered, the Priority Order Processing service means that the Provider will give priority to the internal handling of the order. This service relates only to processing time before handover to the carrier and does not guarantee delivery to the customer on the same or next working day.

If the Provider is unable to provide the priority processing service due to justified reasons, the amount charged for that service will be refunded.

12. Gift Cards

If the Provider offers gift cards, they may be purchased online or through other available sales channels.

Gift cards may be redeemed for products sold by the Provider in accordance with the conditions stated on the gift card or at the time of purchase.

Gift cards:

• are valid for the period stated on the gift card or at the time of purchase;
• cannot be exchanged for cash, unless required by mandatory law;
• may be transferred to another person unless expressly stated otherwise;
• may not be redeemed once expired;
• may be refused if altered, forged, illegible, or otherwise invalid.

If the value of a purchase exceeds the value of the gift card, the difference must be paid by another available payment method. If the value of the purchase is lower than the value of the gift card, any remaining value may be handled in accordance with the specific gift card conditions shown at the time of issue.

13. Loyalty Programme

If the Provider offers a loyalty programme, registered users may collect loyalty points under the conditions published in the online store.

The Provider reserves the right to define, modify, suspend, or terminate the loyalty programme, including the earning and redemption rules, expiry periods, minimum order values, and other limitations, provided such changes do not affect rights already acquired under mandatory law.

14. Right of Withdrawal for Consumers

14.1 Standard withdrawal right

If the customer is a consumer, they have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal, the consumer must inform the Provider by means of a clear statement sent by email or post before the withdrawal period expires.

Contact for withdrawal notices:

• Email: info@corner69.com
• Postal address: PERVISIO d.o.o., Cesta dveh cesarjev 399, 1000 Ljubljana, Slovenia

14.2 Effects of withdrawal

If the consumer withdraws from the contract, the Provider will reimburse all payments received from the consumer for the returned goods, including the standard cost of delivery, without undue delay and no later than 14 days after receiving the returned goods or evidence that the goods have been sent back, whichever occurs first.

The Provider is not required to reimburse additional costs resulting from the consumer’s choice of a delivery method other than the least expensive standard delivery method offered by the Provider.

Reimbursement will be made using the same payment method used by the consumer for the original transaction, unless the consumer expressly agrees otherwise and provided that no additional fees arise for the consumer as a result.

If the consumer withdraws only from part of an order, delivery costs may only be reimbursed where required by applicable law.

14.3 Return of goods after withdrawal

The consumer must send back or hand over the goods without undue delay and no later than 14 days from the day on which the consumer informed the Provider of the withdrawal.

The direct cost of returning the goods is borne by the consumer, unless the Provider expressly states otherwise.

The Provider does not accept cash-on-delivery returns.

The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

14.4 Exceptions to the right of withdrawal

The right of withdrawal does not apply, among other cases provided by law, to:

• sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• goods whose protective seal, protective foil, or hygiene packaging has been opened, broken, removed, or damaged after delivery where such protection is necessary for resale or hygienic safety;
• goods which, by their nature, may have come into direct contact with intimate body parts, mucous membranes, or bodily fluids and for which safe non-use cannot be reliably established after opening;
• custom-made or personalised goods, where applicable;
• other goods excluded from withdrawal rights under mandatory applicable law.

For hygienically sensitive products, the protective seal or equivalent hygiene protection must remain intact for the product to be eligible for return under the withdrawal right.

15. Incorrect, Missing, or Damaged Items

The customer should inspect the package and the delivered products as soon as reasonably possible after receipt.

If the customer receives the wrong item, if an item is missing, or if the package contents appear damaged or incomplete, the customer should notify the Provider without undue delay, preferably within 8 days of delivery, by email at info@corner69.com.

Notifying the Provider promptly helps efficient resolution, but does not affect any mandatory statutory rights the consumer may have under applicable law.

16. Legal Conformity of Goods and Remedies

The Provider is liable for any lack of conformity of goods in accordance with applicable mandatory consumer sales law.

Goods are considered non-conforming if, for example:

• they do not match the description, type, quantity, quality, or functionality stated in the contract;
• they are not fit for the purposes for which goods of the same type would normally be used;
• they are not fit for any particular purpose made known by the consumer and accepted by the Provider;
• they do not correspond to any sample or model shown before purchase, except where this was only illustrative.

Where goods are not in conformity, the consumer may be entitled, subject to the conditions and sequence required by applicable law, to:

• have the goods brought into conformity by repair or replacement;
• an appropriate price reduction;
• termination of the contract and refund, where the lack of conformity is not minor and the legal conditions are met.

The Provider may refuse a chosen remedy where such refusal is permitted by law, including where the requested remedy is impossible or would impose disproportionate costs compared with another available remedy.

To submit a conformity claim, the customer should contact info@corner69.com and describe the issue in sufficient detail. The Provider may request photos, videos, batch / serial details, or return of the product where necessary to assess the claim.

Where hygienically sensitive products are returned for inspection due to an alleged defect, they must be returned in a condition that allows safe inspection. The Provider may refuse inspection where the returned product presents an objective hygiene or safety risk that makes inspection unreasonable.

Return address for justified claims and approved returns: PERVISIO d.o.o., Cesta dveh cesarjev 399, 1000 Ljubljana, Slovenia.

17. Age Restriction

By placing an order through Corner69, the customer confirms that they are of the legally required age to purchase the products offered in the online store in their jurisdiction.

The Provider reserves the right to refuse, cancel, or not fulfil an order if there is reason to believe that the customer does not meet the legally required age conditions.

18. Privacy and Personal Data

The Provider processes personal data in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR), and in accordance with the Provider’s Privacy Policy.

Information about the collection, use, storage, legal basis, retention periods, user rights, and marketing communication preferences is available in the Privacy Policy published on the website.

19. Security

The Provider uses appropriate technical and organisational measures to protect personal data, orders, and payment information against unauthorised access, misuse, loss, or alteration.

Payment processing may be performed by authorised third-party payment providers that apply their own compliance and security standards.

20. Communication and Marketing

The Provider may contact users regarding order processing, customer service matters, account administration, product safety matters, legal notifications, and other communications necessary for the performance of the contract or compliance with legal obligations.

Marketing communications are sent only where permitted by applicable law and in accordance with the user’s consent or other valid legal basis. Users may unsubscribe from marketing communications at any time via the unsubscribe link in the message or by contacting the Provider.

21. Intellectual Property

All content on the website, including but not limited to text, images, graphics, logos, icons, product descriptions, design elements, and software elements, is protected by intellectual property rights and may not be copied, reproduced, distributed, published, or otherwise used without prior written permission of the Provider or relevant rights holder, except where permitted by law.

22. Storage of Contract

The Provider stores concluded contracts and order-related records in accordance with applicable legal, accounting, tax, and consumer law requirements.

23. Complaints

The Provider aims to resolve complaints fairly, efficiently, and without unnecessary delay.

Customers may submit complaints in writing to info@corner69.com. The Provider will confirm receipt of the complaint within a reasonable period and will keep the customer informed about the handling process.

24. Alternative Dispute Resolution

If a dispute cannot be resolved directly between the customer and the Provider, the consumer may seek assistance from a competent alternative dispute resolution body or from the relevant consumer support mechanisms available in their country, where applicable.

The Provider does not necessarily commit to participating in any specific alternative dispute resolution scheme unless required by mandatory law.

25. Judicial Resolution of Disputes and Applicable Law

These Terms and Conditions and all contracts concluded between the Provider and the customer are governed by the law applicable in accordance with mandatory consumer protection rules and conflict-of-law rules.

If the customer is a consumer residing in the European Union, nothing in these Terms and Conditions deprives the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

Where legally permitted, disputes that cannot be resolved amicably shall be submitted to the competent court having jurisdiction over the Provider’s registered seat, unless mandatory consumer protection law provides otherwise.

26. Limitation of Liability

To the fullest extent permitted by law, the Provider shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of the website, temporary unavailability of the website, technical issues, errors, interruptions, delays, or third-party systems beyond the Provider’s reasonable control.

The Provider does not exclude or limit liability where such exclusion or limitation is not permitted by applicable law, including liability for death or personal injury caused by negligence, fraud, or mandatory consumer rights.

27. Website Availability

The Provider reserves the right to temporarily suspend access to the website due to maintenance, updates, technical issues, security reasons, or other operational reasons. The Provider does not guarantee uninterrupted or error-free operation of the website.

28. Final Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

The Provider may amend these Terms and Conditions from time to time. The version applicable to the customer’s order is the version published on the website at the time the order is placed, unless mandatory law requires otherwise.

These Terms and Conditions are available in English. If they are translated into other languages, the local-language version prepared for a specific market may prevail where required by law or where expressly stated.

Ljubljana, 26.03.2026